Terms of Service

These Terms govern use of Fundrly (the “Service”) by nonprofit organizations and their authorized users (“you”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

Fundrly provides embeddable donation forms, giving analytics, donor communications (such as receipts, reminders, and year-end summaries), and integrations with third-party tools. We may improve or modify features over time.

You must provide accurate information about yourself and your organization, and keep your credentials secure. You are responsible for activity under your account. The Service is intended for legitimate charitable and nonprofit fundraising; we may decline or terminate accounts engaged in fraud, misrepresentation, or unlawful activity.

Donations are processed by Stripe through your organization's own Stripe account, which you connect during onboarding. Your use of Stripe is governed by the Stripe Connected Account Agreement. Your organization — not Fundrly — is the recipient of donations and the merchant of record. Fundrly never holds your funds.

You are responsible for donor-facing payment matters, including issuing refunds where appropriate, responding to disputes, and complying with applicable receipting and tax-acknowledgment requirements. Fundrly provides tools to help (such as automated receipts), but the legal responsibility remains yours.

On the standard plan, Fundrly charges a 1.9% platform fee on donations, collected automatically via Stripe at the time of each donation. Stripe's payment-processing fees are separate and are charged by Stripe. Donors may optionally cover fees at checkout. An optional flat monthly plan with no per-donation platform fee may be offered; current pricing for your account is always shown on your Billing page. We'll notify you in advance of any pricing changes.

As between you and Fundrly, you own your donor data. We process it on your behalf to provide the Service, as described in the Privacy Policy. You may request an export of your donor data at any time.

You agree to use donor data lawfully and respectfully — including honoring unsubscribe requests, safeguarding personal information, and complying with applicable privacy and fundraising-solicitation laws in the places you fundraise.

You may not use the Service to: misrepresent your identity or charitable status; collect payments for unlawful purposes; send spam; attempt to breach, probe, or overload the Service; or infringe the rights of others. Embedded forms must be used on websites your organization controls or is authorized to use.

The Service sends donor emails (receipts, reminders, summaries) in your organization's name using templates you control. You are responsible for the content of templates you edit. Reminder emails always include an unsubscribe mechanism, which you agree not to circumvent.

We work hard to keep Fundrly fast and available, but the Service is provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted availability or that the Service will be error-free.

To the maximum extent permitted by law, Fundrly's total liability for any claim arising out of or relating to the Service is limited to the platform fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, or for lost donations, revenue, or data arising from circumstances beyond our reasonable control.

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where practicable. Upon termination you may request an export of your donor data; donations already processed remain in your Stripe account, which you own independently of Fundrly.

We may update these Terms from time to time. Material changes will be announced to account holders by email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of the United States and the state in which Fundrly's operating organization is established, without regard to conflict-of-law rules. Questions about these Terms: chase@fiveandtwo.co.