Terms of Service

These Terms govern use of Fundrly (the “Service”) by nonprofit organizations and their authorized users (“you”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

Fundrly provides embeddable donation forms, giving analytics, donor communications (such as receipts, reminders, and year-end summaries), and integrations with third-party tools. We may improve or modify features over time.

You must provide accurate information about yourself and your organization, and keep your credentials secure. You are responsible for activity under your account. The Service is intended for legitimate charitable and nonprofit fundraising; we may decline or terminate accounts engaged in fraud, misrepresentation, or unlawful activity.

Eligibility. Fundrly is currently available only to organizations based in the United States. By creating an account, you represent and warrant that your organization is a tax-exempt organization in good standing, that the Employer Identification Number (EIN) you provide is accurate and belongs to your organization, and that donations made through the Service are tax-deductible to the extent allowed by law. You acknowledge that Fundrly relies on this representation to generate donor-facing receipts and tax acknowledgments on your behalf. If we determine that your organization is not, in fact, tax-exempt, or that any information you provided is materially inaccurate, we may suspend or terminate your account and may request additional documentation at any time.

No tax or legal advice. Fundrly is a software provider, not a tax advisor, accountant, or law firm. Nothing in the Service constitutes tax, accounting, or legal advice. Receipts and tax-acknowledgment documents are generated automatically from information and templates you control and from your representations about your tax-exempt status. You are solely responsible for the accuracy of those documents and for your organization's compliance with IRS Section 501(c)(3) and all applicable tax and fundraising laws. You should consult your own tax and legal advisors.

Donations are processed by Stripe through your organization's own Stripe account, which you connect during onboarding. Your use of Stripe is governed by the Stripe Connected Account Agreement. Your organization — not Fundrly — is the recipient of donations and the merchant of record. Fundrly never holds your funds.

You are responsible for donor-facing payment matters, including responding to disputes and complying with applicable receipting and tax-acknowledgment requirements. Fundrly provides tools to help (such as automated receipts), but the legal responsibility remains yours. All refund decisions are made in your sole discretion. Fundrly does not decide, review, or have the ability to compel or issue refunds on your Stripe account; the tools we provide simply carry out refunds you choose to make.

Fraud, disputes, and chargebacks. Payment fraud — including card testing, unauthorized or fraudulent charges, and the resulting chargebacks, disputes, reversals, fines, and fees — is an inherent risk of accepting online payments. Because your organization is the merchant of record on its own Stripe account, any such amounts are your responsibility and are settled between you, your donors, and Stripe. Fundrly provides reasonable protective measures (such as bot challenges, rate limiting, and support for Stripe Radar and 3-D Secure), but we do not guarantee the prevention of fraudulent transactions and are not liable for chargebacks, fraud losses, or related costs on your account. You are responsible for configuring the fraud protections available to you (including Stripe Radar settings on your account) and for monitoring your account activity.

Fundrly currently charges no platform fee. The service is offered free of charge to nonprofits, funded by donor contributions. Stripe's payment-processing fees are separate and are charged by Stripe for handling each transaction. Donors may optionally cover those processing fees at checkout. Fundrly reserves the right to introduce platform fees in the future; any such change will be shown on your Billing page, and we will notify you in advance before it takes effect.

As between you and Fundrly, you own your donor data. We process it on your behalf to provide the Service, as described in the Privacy Policy. You may request an export of your donor data at any time.

You agree to use donor data lawfully and respectfully — including honoring unsubscribe requests, safeguarding personal information, and complying with applicable privacy and fundraising-solicitation laws in the places you fundraise.

You may not use the Service to: misrepresent your identity or charitable status; collect payments for unlawful purposes; send spam; attempt to breach, probe, or overload the Service; or infringe the rights of others. Embedded forms must be used on websites your organization controls or is authorized to use.

The Service sends donor emails (receipts, reminders, summaries) in your organization's name using templates you control. You are responsible for the content of templates you edit. Reminder emails always include an unsubscribe mechanism, which you agree not to circumvent.

We work hard to keep Fundrly fast and available, but THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any donation, receipt, integration, or email will be processed or delivered without delay or error.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FUNDRLY'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) US$500. FUNDRLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOST DONATIONS, REVENUE, GOODWILL, OR DATA. This includes, without limitation, losses arising from fraudulent or unauthorized transactions, chargebacks, third-party services (such as Stripe or integration partners), or circumstances beyond our reasonable control, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS FUNDRLY and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your donations, donors, content, templates, or embedded forms; (c) chargebacks, disputes, refunds, or fraudulent or unauthorized transactions on your Stripe account; (d) your violation of these Terms or of any applicable law, regulation, or card-network rule; or (e) your representations regarding your tax-exempt status or the tax-deductibility of donations. Fundrly will notify you of any such claim and may participate in its defense with counsel of its choosing.

Informal resolution first. Most concerns can be resolved quickly — please email us at hello@fundrly.org before starting a formal proceeding, and we'll try in good faith to resolve it.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by a recognized arbitration provider (such as the American Arbitration Association) under its then-current commercial rules, rather than in court — except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-access matters. The arbitration will be held in the State of Texas, and judgment on the award may be entered in any court of competent jurisdiction.

YOU AND FUNDRLY EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. DISPUTES WILL BE BROUGHT AND RESOLVED ONLY ON AN INDIVIDUAL BASIS, TO THE EXTENT PERMITTED BY LAW.

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where practicable. Upon termination you may request an export of your donor data; donations already processed remain in your Stripe account, which you own independently of Fundrly.

We may update these Terms from time to time. Material changes will be announced to account holders by email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict-of-law rules. Questions about these Terms: hello@fundrly.org.

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fundrly regarding the Service and supersede any prior or contemporaneous agreements, proposals, or representations, whether written or oral.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Force majeure. Fundrly is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, outages or failures of third-party services (such as Stripe, hosting, or email providers), internet or telecommunications failures, labor disputes, or government actions.

No waiver; assignment. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.